Bob Lewis, a senior management consultant with Dell, shares an IT leadership lesson on his always thoughtful Keep the Joint Running blog. It is drawn from the process he went through when writing his new fiction book:
The characters have to be plausible – we figured people do things for reasons that make sense to themselves, which meant we needed to know our characters’ biographies and personalities.
It isn’t just fictional characters who have to be plausible. The real men and women you work with have to be plausible too.
Many managers just aren’t very good at this; some don’t even understand why it’s important.